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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sherri Steele

Sherri Steele

March 12, 2026

5  out of  5
rating by Sherri Steele
"A shout out to Brad Thomas. Appreciated his professionalism and prompt response to my questions. Great customer service! Thank-you!"
We responded:
"Thank you, Sherri! I'm happy to hear about your positive experience with Brad. He is a great part of the team. We appreciate your feedback and are here if you need anything else!"
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Charity Teel

March 2, 2026

5  out of  5
rating by Charity Teel
"Thank you State Farm for always being the best! I get both my vehicle & renters insurance coverage through State Farm. Today i had a policy review with Brad Thomas. He was friendly, smart, & helpful. I tend to avoid these kind of appointments, assuming the worst i guess, but i am so glad that i went. I left with better coverage, lower rates, & peace of mind...smiling! 😁 He asked questions, answered all of mine, listened to me ramble on about my crazy experiences as a driver in todays world, & saved me money! Thanks again!"
We responded:
"Charity, thank you for your fantastic feedback! I'm glad Brad was able to help you with your policy review, offering better coverage and lower rates. It's wonderful to know you left the appointment smiling! If you have any more questions or need anything else, just let us know."
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jim elliott

February 27, 2026

5  out of  5
rating by jim elliott
"Bill Thorpe’s entire team has been so helpful every single time I call. They all are quick to respond, very knowledgeable about my situation, and help find solutions for me that work. Every single time. They are perfect examples of why I prefer doing business locally. Thank You Heather!"
We responded:
"Thank you, Jim! I'm happy to hear that our team, especially Heather, was able to assist you. We truly value your preference for local businesses. If there's anything else we can assist you with, just let us know!"
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Daniel Wolff

February 25, 2026

5  out of  5
rating by Daniel Wolff
"Lola is great. Experienced and pleasent to work with. Thank you Lola"
We responded:
"Thank you, Daniel! I'm happy to hear that Lola's experience and pleasant nature made your experience a positive one. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Faith

February 24, 2026

5  out of  5
rating by Faith
"I’ve utilized Mr. Thorp’s location for the last two years for my renter’s insurance. On 2/18/26, I called hoping to receive a quote for auto insurance, as I felt my current coverage was extremely overpriced. In the past, I had reached out and never received a follow-up, but I’m glad I decided to try again. Mr. Brad Thomas was very pleasant and initially let me know that an agent would contact me, as soon as one came available. I shared my previous experience, and he assured me he would follow up later to ensure I received a callback. He did exactly that. Unfortunately, I did not receive a call back from another agent, but Brad was diligent, kept his word, and personally assisted me with the process. It’s rare to conduct business over the phone and feel genuinely taken care of from the moment you hear hello to the moment you say goodbye. Brad was knowledgeable, professional, kind, and a trait not often highlighted, he was patient. I never felt rushed throughout the quote process, and all of my questions were thoroughly answered. After reviewing and tailoring the coverage to fit my needs, I was able to switch and begin my new policy the very next day. Thanks again Brad, the New Zealand charm didn’t hurt either. Keep doing a great job!"
We responded:
"Faith, thank you for sharing your experience! I'm happy to hear that Brad provided such attentive and professional service. It's wonderful that he was able to assist you with your auto insurance needs and ensure you felt valued throughout the process. We appreciate your continued confidence in our office for your insurance needs. If there's anything else we can do for you, just let us know!"
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China Ou

February 23, 2026

5  out of  5
rating by China Ou
"Brad was very helpful to my husband and myself when obtaining life coverage and adjusting everything to be updated. He was very responsive about getting us documents we needed and super easy to work with. Highly recommend anyone looking for any guidance to check in with him."
We responded:
"Thank you, China, for sharing your experience! I'm happy to hear that Brad was able to assist you and your husband with your life coverage needs. It's great to know he provided the documents promptly and made the process smooth for you. If you need any further assistance, feel free to reach out anytime!"
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Pete

January 31, 2026

5  out of  5
rating by Pete
"I came in to ask some questions and Brad was rather helpful and glad to have him as part of the team."
We responded:
"Thank you, Pete! I'm happy to hear that Brad was able to assist you with your questions. We're grateful to have him on our team. If you need anything else, feel free to reach out!"
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kike sat

January 13, 2026

5  out of  5
rating by kike sat
"I had excellent service last friday. I had lots of questions regarding my home insurance and about adding a new car to policy and to see about any other discounts etc. Brad is polite, helpful and very knowledgeable. This is Ricky, Thank you kindly Brad! 😎"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Brad provided you with excellent service and was able to assist with your home insurance questions and car policy. We appreciate your feedback and are always here to help with any other inquiries. Let us know if there's anything else we can do for you!"
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Dagmar Wheeler

January 7, 2026

5  out of  5
rating by Dagmar Wheeler
"Received excellent service when I went into the office to insure my car. Highly recommended."
We responded:
"Dagmar, thank you for your kind words! I'm happy to know our team was able to help you insure your car! Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Jdog B

January 6, 2026

5  out of  5
rating by Jdog B
"Fast and reliable. Answered the phone immediately and didn’t have to talk to a robot. And helped me with everything I needed."
We responded:
"Thank you for your feedback! We're glad you found our service fast and reliable. If you need anything else, feel free to reach out!"
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jocelyn schmidt

December 13, 2025

5  out of  5
rating by jocelyn schmidt
"Brad at Bill Thorp State Farm conducted our annual review. He was so helpful and explained everything very clearly. He made sure we were comfortable with our coverage. And, it didn't take too much of our time! Thank you, Brad!"
We responded:
"Thank you, Jocelyn! I'm happy to hear that Brad was able to assist you with your annual review and provide clear explanations. It's great to know that you felt comfortable with your coverage and that the process was efficient. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kristine Strong

December 10, 2025

5  out of  5
rating by Kristine Strong
"I had a great experience during my annual review of my policies with Brad at the local office in Grants Pass. We took an in depth look at my coverage and my current needs and made sure that I have adequate coverage for my car, home and rental properties. I feel like I have a better understanding of my plans and feel a sense of security knowing that I have just what I need in insurance coverage."
We responded:
"Thank you, Kristine! I'm happy to hear about your positive experience with Brad during your annual policy review. If you have any more questions or need assistance in the future, feel free to reach out!"
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Deborah Acosta

November 17, 2025

5  out of  5
rating by Deborah Acosta
"I worked with Brad Thomas to get quotes for new car and home insurance. His customer service was excellent he was able to save me over $700 a year!"
We responded:
"Thank you, Deborah! I'm glad Brad delivered outstanding service and made a positive impact on your insurance costs. We appreciate your support and are here whenever you need us. Feel free to reach out if there's anything else we can help with!"
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Denise Evans

November 14, 2025

5  out of  5
rating by Denise Evans
"Brad Thomas is excellent, he helped me so much to understand what my coverage "terms" meant so I could make decisions on coverage. I've been with State Farm a very, long time and Brad is the best agent I've ever had. I feel much more confident now about my Insurance coverage, thank you Brad, Denise Evans"
We responded:
"Thank you, Denise! I'm glad Brad helped you understand your coverage and that you feel more confident in your insurance decisions. We appreciate your trust in us. If you need further assistance, feel free to reach out!"
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Amber Cartwright

November 6, 2025

5  out of  5
rating by Amber Cartwright
"All the agents I've spoken with have always been very helpful and understanding and offer great prices"
We responded:
"Thank you for your feedback, Amber! We're glad our team has been helpful and provided great prices. We're here for any of your insurance needs—let us know how we can assist further!"
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carin cooper

October 31, 2025

5  out of  5
rating by carin cooper
"We have been with State Farm for about 50yrs and with Bill Thorp for 20, Delynn has always been my go to person, but it is always a pleasure to talk to anyone in the office, always great service."
We responded:
"Carin, thank you for your feedback! We are dedicated to providing excellent service. Please let us know if you need anything further!"
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Hannah Kersten

October 28, 2025

5  out of  5
rating by Hannah Kersten
"This office is amazing!! Lola Ashley is extremely helpful. She has kept us informed every step of the way. The ladies that answer the phone are always super kind. And Brad has been extremely helpful, with all of our policies and making sure we fully understand everything we sign up for/explaining processes thoroughly so there is no surprises. Super personable and just all around a great team!! Would highly recommend this office!"
We responded:
"Hannah, thank you so much for the wonderful feedback! We’re so happy to hear you’ve had a great experience with our team. We truly appreciate your trust and your kind words!"
Profile photo of Carsen Smith

Carsen Smith

October 24, 2025

5  out of  5
rating by Carsen Smith
"Explained everything I needed to know, super helpful! Saved me a ton of money on my insurance policy. Definitely would recommend seeing Brad for any thing you need!"
We responded:
"Carsen, thank you for your feedback! I'm glad Brad could help you save on your insurance. We appreciate your recommendation and are here for any future needs. Let us know if you need anything else!"
Profile photo of Lilly Pyle

Lilly Pyle

October 16, 2025

5  out of  5
rating by Lilly Pyle
"Brad Thomas was very helpful, and made sure I got the best coverage!"
We responded:
"Thank you, Lilly! I'm glad Brad helped you find great coverage. If you have more questions or need assistance, feel free to reach out!"
Profile photo of Laurie McKechnie

Laurie McKechnie

September 17, 2025

5  out of  5
rating by Laurie McKechnie
"Bill Thoro Insurance Agency is the best!! We are new to Grants Pass and needed to get homeowners insurance on our newly purchased home. We were having some issues due to the area we were in. Bill and his agent, Lola, worked so hard to get our policy approved! It took some work on our part making sure the property was safe, new roof, etc. Bill came out twice to let us know what to do! We now have State Farm Insurance on our home and will be getting all our cars insured with Bill Thorp! Thank you Lola and Bill. Dave and Laurie McKechnie"
We responded:
"Laurie and Dave, thank you so much for your feedback! I'm happy to hear that our team was able to assist you with your homeowners insurance. It's great that everything worked out with your new home in Grants Pass. We look forward to helping you with your car insurance as well. If you need anything else, feel free to reach out!"
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Maya Demuth

September 11, 2025

5  out of  5
rating by Maya Demuth
"Bill’s team is awesome, everyone is really kind and Brad sorted me out with a great deal"
We responded:
"Thank you, Maya! I'm happy to hear that you had a positive experience with our team. Brad is a great part of the team. If you need anything else, feel free to reach out!"
Profile photo of Ken Arnold

Ken Arnold

August 28, 2025

5  out of  5
rating by Ken Arnold
"Brad was an engaging, knowledgable and worked to understand my needs and recommend appropriate coverage."
We responded:
"Ken, thank you for your feedback! I'm happy to hear that Brad provided you with such attentive and knowledgeable service. Our team is committed to understanding and meeting your insurance needs. Let us know if there's anything else we can assist you with!"
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Brandi Bruner

August 20, 2025

5  out of  5
rating by Brandi Bruner
"Brad Thomas was incredibly helpful and kind. He took the time to go over all of our policies in detail and explained everything clearly, making sure we fully understood our coverage. He also introduced us to some additional policy options that could be a good fit for our family — without being pushy at all. I highly recommend Brad for anyone looking for honest, knowledgeable help with their insurance needs!"
We responded:
"Thank you, Brandi! I'm happy to hear that Brad was able to assist you! We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can assist with!"
Profile photo of Lisa Chapman

Lisa Chapman

August 13, 2025

5  out of  5
rating by Lisa Chapman
"Brad Thomas was wonderful. He went over my policies and explained everything about them as well as answered all my questions. We also discussed other policies that may be applicable and provided excellent information and customer service. I highly recommend him for any insurance needs or information. Thank you, Brad!"
We responded:
"Thank you, Lisa! I'm happy Brad was able to assist you. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Thanks for choosing us! "
Profile photo of Jodie Purviance

Jodie Purviance

July 24, 2025

5  out of  5
rating by Jodie Purviance
"They have been my agents for years. Most helpful team of people ever. I highly recommend Bill Thorp Ins."
We responded:
"Thank you for your review, Jodie! I'm so happy to know that our team has been helpful to you over the years. Your recommendation means a lot to us. If there's anything else we can assist you with, just let us know!"